PRIVACY POLICY

Effective Date: February 25, 2026

U Store It (“we,” “our,” or “us”) is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable laws of British Columbia.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit www.u-storeit.ca, contact us, or use our storage services.

1. Personal Information We Collect

We collect personal information only as necessary to operate our business.

Information You Provide

We may collect:

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Government-issued identification (when entering rental agreements)
  • Vehicle information (if required for access records)
  • Emergency contact information
  • Information you provide through contact forms, email, or telephone

Video Surveillance

Our facility uses video surveillance cameras for security and loss prevention purposes. Cameras are positioned in common areas such as:

  • Exterior grounds
  • Access gates
  • Hallways
  • Driveways

Surveillance is used solely for:

  • Protecting customers, staff, and property
  • Investigating incidents
  • Preventing theft and vandalism

Video recordings are retained only as long as reasonably necessary and may be disclosed to law enforcement if required.

2. How We Use Personal Information

We use personal information to:

  • Respond to inquiries
  • Enter into and administer rental agreements
  • Verify identity
  • Maintain facility security
  • Communicate important service information
  • Comply with legal obligations

We do not sell or rent personal information to third parties.

3. Consent

By providing personal information to us, you consent to its collection, use, and disclosure for the purposes outlined in this Privacy Policy.

You may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal may limit our ability to provide services.

4. Disclosure of Information

We may disclose personal information only:

  • To service providers who assist in operating our business (e.g., website hosting providers)
  • Where required by law
  • To law enforcement in connection with investigations
  • To protect our legal rights

All service providers are required to safeguard personal information.

5. Website Usage & Cookies

Our website may use basic cookies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic

You may disable cookies through your browser settings. Disabling cookies may affect website functionality.

6. Google Analytics

We use Google Analytics to understand how visitors use our website. This may include:

  • Pages visited
  • Time spent on the site
  • Browser type
  • General geographic region

This information is aggregated and does not identify individuals directly.

You may opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-On:
https://tools.google.com/dlpage/gaoptout

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal and tax obligations
  • Resolve disputes

Video surveillance footage is retained for a limited period unless required for investigation.

8. Security Safeguards

We use appropriate administrative, technical, and physical safeguards to protect personal information, including:

  • Restricted access to records
  • Secure storage of physical documents
  • Password-protected systems

While we take reasonable precautions, no system can guarantee absolute security.

9. Access and Correction

You have the right to request access to your personal information and request corrections if it is inaccurate or incomplete.

Requests may be made using the contact information below.

10. Privacy Officer

For questions or concerns regarding this Privacy Policy or your personal information, please contact:

Privacy Officer
U Store It
4-2260 Cousins Ave
Courtenay, British Columbia
Canada V9N 7T5
Phone: 250-334-4545
Email: info@u-storeit.ca

11. Governing Law

This Privacy Policy is governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.